IT Infrastructure Support Manager

The Manager of IT Infrastructure and Support will be a vital member of the IT team of the North American division of Edged Data Centers. We are looking for someone who can lead and develop Edged Data Centers' internal IT support team. This role will focus on managing our IT infrastructure, support operations, and end-user support services, while ensuring we build a robust and scalable IT environment as we grow.

The Manager of IT Infrastructure and Support needs to be an agile, team-focused individual, with proven professionalism, who is comfortable in a rapidly changing environment. The right person is trustworthy with confidential information, highly organized, self-motivated, has excellent communication skills, can think strategically, and works equally as well independently as with a team. Edged strives to maintain smooth operations and achieves this by empowering our people, by providing autonomy and flexibility in the way we work, by developing a habit of constant, open communication, and by creating a culture of excellence, appreciation, trust, and respect.

Include but are not limited to:

• Lead and manage a small team of IT professionals responsible for providing technical support, infrastructure management, and end-user services.
• Oversee day-to-day IT operations, ensuring efficient support for Active Directory, Azure, virtualization, Office 365, and end-user systems.
• Develop and implement strategies and systems to optimize IT support operations, improve response times, and enhance customer satisfaction.
• Manage the deployment and maintenance of virtualized environments in Azure and on-premise as needed.
• Ensure proper management of Microsoft Active Directory, Azure Active Directory, and Office 365 environments.
• Develop and monitor IT support KPIs, ensuring service levels are met and continuous improvements are implemented.
• Foster collaboration between IT, internal departments, and external partners, including MSPs and vendors.
• Establish and maintain documentation for processes, procedures, and infrastructure configurations.
• Participate in budget planning and vendor management for IT services and infrastructure.

• Minimum of five years of experience managing an IT support and infrastructure team.
• Strong customer support skills.
• Hands-on experience with Active Directory, Azure, virtualization, Office 365, and end-user support.
• Hands-on experience with JIRA and Sharepoint.
• Hands-on experience with remote support of users.
• Experience leading teams in the wholesale/retail data center industry or managed service provider industries a plus.
• Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
• Certifications such as ITIL, Microsoft Certified: Azure Fundamentals, or similar are a plus.

• Strong leadership and team management skills with the ability to motivate and develop a growing IT team.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making abilities, with a focus on continuous improvement.
• Solid understanding of infrastructure management, including cloud environments, virtualization, and end-user support.

Endeavour is taking on global challenges, and to create the appropriate global solutions is not easy. Our teams work extremely hard because we believe in Endeavour’s mission: to guarantee clean water and renewable energy to everyone, everywhere by decentralizing infrastructure, developing new technologies, & deploying energy, water, and waste treatment solutions that are more profitable than those that currently exist. We are a group of passionate change-makers who want to leave the world better than the way we found it. Endeavour prides itself on hiring talented, highly motivated people because that’s what our mission requires. There is a strong sense of camaraderie between good-natured people who bring their A-game to work every day to make a difference. To work at Endeavour is to know that you are part of something special—something bigger than yourself.